FAQs

Returns

Q: Is there any item that is not returnable?
A: Due to hygienic reasons, we do not accept returns of innerwear items like panties, bloomers and briefs.
Q: Can I return only a part of an order?
A: If your order contains multiple items, you can return products that were part of the order  individually.
Q: What is the maximum time allotted to generate a return request?
A: A return request may be generated within 30 days of the time of purchase/time of delivery. The product(s) should be purchased only from https://www.bodycareworld.com/ and not from any other online or offline retailer.

  • Product should be unused and unwashed
  • There should be no marks, holes, stitches or stains on it
  • All tags and original packaging items should be kept intact
  • Product should be returned in sellable conditions

Your return request will be further handled by our Quality Check Team's standards.
Q: How long till the return and refund process take?
A: Within 3-4 days of the return request being made, the return item will be picked up. After that, the item will be delivered to our warehouse, where it will undergo quality checks. If the item passes the quality check, you will receive an email on your registered email address with Bodycare World.
Depending on the mode of payment, the refund amount will be deposited in your bank account within 72 hours after your request is granted.
Q: Is doorstep pick-up available for return items?
A: Pick-up service is available depending on the pin code of the address where it was delivered.
Q: In case doorstep delivery is unavailable, will I be recompensated for couriering the item back?
A: We appreciate the effort you take. If you have to mail back the return item, you will receive a gift coupon of Rs 100 in your registered email address, which must be redeemed within 30 days.

General

Q: How can I choose the right size?
A: You can check the sizing information by clicking on the item you want to buy.
Q: Is it mandatory to create a Bodycare World account to shop?
A: Yes. All orders are accepted only via valid Bodycare World accounts.
Q: How do I create an account?
A: Simply click on “Sign Up” on the menu to register and create an account.
Q: What can I do if I forget my password?
A: If you forget your password, you can recover it by clicking “recover your password” button beside the “Login” button. You will be asked to provide your registered email address, and a recovery email will be sent to your inbox. Kindly follow the instructions provided in the recovery email.

Payments

Q: What are the modes of payments available?
A: You can use debit card, credit card, UPI and net banking to make payments.
Q: Is cash on delivery (COD) option available?
A: COD is not available.